Practical information

Find on this page all the information allowing you to order with complete peace of mind.

Terms and conditions

(My vegetable frozen food)
Company of Promeless France, whose head office is located at: CC Rue Neuve 95650 Puiseux-Pontoise  
Telephone number 0134320408 / 0602652849; Email address:
RCS of Pontoise n°79856835800021 
General conditions of sale of products sold on 
Date of last update: 22/01/2018
Article 1: object
These conditions govern the sales by the company (Mon frozen vegetable) of retail trade, in store (virtual) or by home delivery, of all frozen food products and accessories. 
Article 2 - Price
The prices of our products are indicated in euros, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. 
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the MSV company. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities. (Offer abroad not available at the moment) 
All orders, whatever their origin, are payable in euros. 
MSV reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of validation of the order and subject to availability. 
The products remain the property of the MSV company until full payment of the price. 
Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products is transferred to you. 
Article 3 - Orders
You can place an order on the website
The contractual information is presented in French and will be confirmed at the latest when your order is validated. 
The MSV company reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received (case force majeure). 
Article 4 - Validation of your order
Any order appearing on the website implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation. 
All the data provided and the recorded confirmation will constitute proof of the transaction. 
You declare to have full knowledge of it. 
The order confirmation will constitute signature and acceptance of the operations carried out. 
A summary of the information of your order and of these General Conditions will be sent to you in PDF format via the e-mail address confirming your order. 
Article 5 - Payment
The fact of validating your order implies for you the obligation to pay the indicated price. 
The payment of your purchases is made either by credit card, by paypal, by bank transfer.
The card is debited only when the order is dispatched. 
Article 6 - Withdrawal
In accordance with Article L. 121-20-2 of the Consumer Code and with regard to products under controlled temperature which cannot, by their nature, be reshipped or which are likely to deteriorate rapidly, the Customer does not have a withdrawal period provided for remote purchases of fresh and frozen products. Fresh produce and  frozen items will not be taken back, exchanged or refunded. For other products, the Customer has a withdrawal period of 14 clear days from receipt of the Order, to return any product to MSV for reimbursement, without justification of reason or penalty. Return costs will be the sole responsibility of the Customer.                                                                     To exercise his right of withdrawal, the Customer must: Contact the MSV Consumer Information Service at the coordinates: Tel: 0134320408 / 0602652849; e-mail:                                                   MSV will then organize with the Customer the passage of a deliverer to his home to pick up the product(s) concerned, the Customer may nevertheless choose to return the Products subject to the withdrawal by the means of his choice if this guarantees a level of protection and conservation of said Products adequate and equivalent to the level of the initial delivery.                        The Customer will then be reimbursed for his purchase, at his choice, either by a credit note for the amount of the product(s) on his next order, or by a check (or transfer according to possibilities) for the amount of the product(s) within a maximum period of 30 days following the date on which the right of withdrawal was exercised, provided that the returned products are in their original packaging, complete, in perfect condition and accompanied by the purchase invoice. 
Our products are offered as long as they are visible on the website and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers.
In case of unavailability of product after placing your order, we will notify you by email. We will try to find an amicable solution (exchange with another product, split delivery). If so, your order will be automatically canceled and no bank debit will be made. 
Article 8 - Delivery
The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page. 
In the event of a delay in shipment, an e-mail or telephone call will be sent to you to inform you of any consequences on the delivery time indicated to you. 
In accordance with the legal provisions, in the event of late delivery, you benefit from the possibility of canceling the order under the conditions and methods defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and the shipping costs under the conditions of article L 138-3 of the Consumer Code. 
In the event of delivery by a carrier, the MSV company cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointment proposals. 
Article 9 - Warranty
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded. 
All complaints, requests for exchange or refund must be made by e-mail: or by registered mail AR within 30 days of delivery. 
Products must be returned to us in the condition in which you received your products. The shipping costs will be reimbursed to you on the basis of the price invoiced and the return costs will be reimbursed to you on presentation of the supporting documents. 
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. 
Article 10 - Liability
The products offered comply with the French legislation in force. MSV cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order. 
Furthermore, MSV cannot be held liable for damage resulting from improper use of the purchased product. 
Finally, MSV cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses. 
Article 11 - Applicable law in the event of disputes
The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction. 
Article 12 - Intellectual property
All elements of the site are and remain the exclusive intellectual property of MSV. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of the MSV company. 
Article 13 - Personal data
MSV reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as the improvement of the services and information that we send you. 
They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. 
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations. 
In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data concerning you, directly on the website. 
Article 14 - Archiving Proof
The MSV company will archive the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. 
The computerized registers of the MSV company will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.